Refunds, Shipping, FAQs
If you select a credit card as your payment method and "This Is An In-Store Pickup" in the delivery screen, we will charge your credit card when your order is complete. You will receive an email notification when your order is ready. Please do not attempt to pick-up your order prior to receiving email notification. All paid store pick-up orders will be held for seven (7) days and can be picked up by providing your name. Please allow 1-2 business days for processing time. Orders not picked up within seven days will automatically be refunded. Additionally, please note that while we do our best to process all orders as soon as possible, our online inventory is the same as our in-store inventory and therefore may be subject to prior sale.
How do I pay through PayPal?
You can click on the "Check out with PayPal" button from your shopping bag or from step 4 (Billing) during the checkout process. You will then be directed to the PayPal site to authorize payment for your order. Please note that you must still complete the checkout process at www.bonjourmama.com to complete your order. Once completed, you will receive an email order confirmation.
Was my order successfully placed?
You will receive on screen confirmation that your order has been placed successfully as well as an automated email confirmation including your order number and details. This is not a confirmation of availability; this confirms only that your order was successfully placed online. Please note that you are not charged at the time you receive your order confirmation. Orders are processed once the item(s) is in hand and ready to be processed and shipped. You will receive a shipment confirmation email when your order has been processed and shipped.
We ship via U.S.Postal Service via a flat rate of $5.50 per order. Orders over $50 ship free.
Processing time is 1-2 business days, and orders are usually delivered within 4-7 business days but may take up to 14 days.
We ship to the continental U.S. All orders ship from our Kensington, MD store.
RETURNS & EXCHANGESWhat is your refund/exchange policy?
We accept refunds and exchanges for NEW books within 30 days of purchase. All items must be returned in the condition purchased. Moleskines and other wrapped merchandise, including CDs and DVDs, must be returned unopened in the original shrink wrapping. Used books are not eligible for exchange or return.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
Bonjour Mama, 3786 Howard Ave, Kensington, Maryland, US, 20814
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.